Frequently Asked Questions
Ordering & Payment
How can I place an order?
You can place an order by browsing our collection, selecting your desired items, and adding them to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted.
Can I modify or cancel my order after it's been placed?
You can modify or cancel your order within 1 hour of placing it. Please contact our customer service team immediately if you need to make changes.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 business day delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days depending on the destination and local customs processing.
Is shipping free?
We offer free standard shipping on all orders over $100. For orders under $100, a flat shipping rate of $8.95 applies.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with all original tags attached. Return shipping is free for exchanges or store credit.
How do I return or exchange an item?
To initiate a return or exchange, please login to your account and visit the order history section. Select the order and items you wish to return and follow the instructions provided.
How long does it take to process a refund?
Once we receive your return, it typically takes 3-5 business days to process. Refunds are issued to the original payment method and may take an additional 2-5 business days to appear on your account.
Product Information
How do I find my size?
We provide detailed size guides for all our products. You can find the size guide link on each product page. If you're between sizes, we generally recommend sizing up.
Are your products sustainable?
We are committed to sustainability and ethical production. Many of our products are made from sustainable materials, and we're working to expand this offering. Look for the 'Eco-Friendly' tag on product pages.
How should I care for my items?
Care instructions are provided on each product page and on the care label of the item. Generally, we recommend washing in cold water and air drying to extend the life of your garments.